Delivery estimate

Our stated estimated delivery window is 2–7 days. This is the delivery estimate for your order, not an additional period to be added to a separate processing window. Review any destination-specific information shown at checkout.

The estimate is not a guarantee against every carrier disruption. If an order cannot be shipped within the time represented when you purchased it, we notify you, explain the revised timing and offer the option to accept the delay or cancel the unshipped order for a prompt refund.

Shipping services and charges

Standard: US$2.99.
Express: US$5.99.

The selected service and shipping charge are shown at checkout. A separate Express delivery deadline applies only if it is expressly shown for your order. We do not promise next-day delivery simply because Express is selected.

Order processing and fulfillment

We check order information and prepare items for dispatch. If we need clarification about your address, payment or item availability, we contact you using the information provided at checkout.

Fulfillment arrangements depend on the product and destination. The registered company address below is not a statement of the dispatch location for every order.

Available destinations

We serve the destinations and addresses accepted at checkout. Available services can vary by location. If a destination, P.O. box, military address or remote address is not accepted, contact us before ordering so we can check the available arrangements.

Tracking your order

When tracking becomes available, shipping information is sent to your checkout email address. Carrier scans may not update immediately. For help with a tracking number or a parcel outside the estimated window, contact service@lvkjuqrw.com or +86 138 2322 3027.

Address changes and cancellations

Check your recipient name, address, postcode and contact details before payment. Request corrections or cancellation as soon as possible. We can act if fulfillment has not progressed too far; changes after dispatch may be limited by the carrier.

A successfully cancelled unshipped order is refunded without a cancellation fee. If the order is already dispatched, contact us for the appropriate next step.

Delays and lost parcels

Weather, carrier interruptions, address problems or border procedures can affect a delivery. We investigate with the carrier if the estimated window has passed or a parcel appears lost.

We do not require you to resolve a confirmed seller or delivery error at your own expense. A confirmed loss or failure to deliver is handled through an appropriate replacement, reshipment or refund.

Marked delivered but not received

First check the delivery address, reception, household members and any carrier-noted safe place. Contact us promptly if the parcel is still missing. We review the delivery evidence and arrange an appropriate remedy when a delivery problem is confirmed.

Damaged or incorrect deliveries

Keep the packaging and share your order number, a description and clear photographs where useful. A short video can help show an operating fault. Stop using an item that appears unsafe. We arrange an appropriate no-cost resolution for confirmed shipping damage, a fault or an incorrect item.

International charges

Taxes, duties and customs arrangements can differ by destination. Any charge collected by the store is displayed at checkout. Charges assessed directly by an authority or carrier are governed by the applicable destination rules; contact us before ordering if you need clarification.

Returns and delivery questions

We offer 30-day free returns and exchanges from delivery. Ask our team for the approved return address and no-cost shipping arrangement. Do not return an item to the registered business address without instructions.

For help, contact service@lvkjuqrw.com or +86 138 2322 3027.