Contact our team

Email: service@lvkjuqrw.com
Phone: +86 138 2322 3027

Email is a useful way to share product names, order details and photographs. We respond as soon as possible. Please avoid sending repeated messages about the same request, so the information stays together.

Before you order

Tell us the model name and how you plan to use it. For charging, audio, projection, laptop stands or drawing devices, include the device or setup you want to use. For wearables, describe the fit information you need. We can help you check the relevant product details without assuming that one model works with every device or user.

Questions about an existing order

• Your order number.
• The name and email address used at checkout.
• A short description of your question.
• The tracking number, if your question is about delivery.

Check your spam or junk folder if you cannot find an order or shipping email.

Damaged, faulty or incorrect items

Email us with your order number, a description of the problem and clear photos or a short video where useful. If the parcel is damaged, keep the packaging while we review the issue. Stop using an electrical item if it appears unsafe.

For a confirmed product fault, shipping damage or seller error, we arrange an appropriate return, replacement, exchange or refund without charging you for the resolution.

Returns and exchanges

Contact us within 30 days after delivery to request a free return or exchange. We provide the return address and a prepaid label or another approved no-cost return arrangement.

Do not send a parcel to the registered business address without return instructions. That address is for business registration and is not automatically the return location.

Privacy and payment questions

For a privacy request, tell us which information or account your request relates to. We may need to confirm your identity before disclosing or changing personal information.

For a payment question, share the order number, transaction date and a description of the issue. Never send a complete card number, card security code, password or one-time verification code.