30-day free returns and exchanges

Contact us within 30 days after delivery to request a return or exchange. Include your order number and tell us what you would like to arrange. The policy applies to our consumer-electronics collection, including wearable products; there is no blanket exclusion just because an item is electronic.

For an approved request within this window, we provide a prepaid label or another approved no-cost return arrangement. There is no restocking fee.

How to start your request

• Email service@lvkjuqrw.com with your order number.
• Tell us whether you would like a return or exchange.
• For a fault, damage or incorrect item, describe the issue and provide photos or video where useful.
• Wait for the return instructions, destination address and no-cost shipping arrangement.

Photos or video are used to help assess an issue, not as an automatic condition that removes your statutory rights.

Returned item condition

Please return the product, its included accessories and any packaging you still have. Items should be complete and reasonably cared for. Opening the packaging or reasonably checking the product does not automatically make an item ineligible.

Damage caused by misuse, unauthorized modification or use contrary to the instructions may need separate review. Original packaging is not a condition for a legally required remedy for a faulty product.

Where to send the parcel

Use only the address provided for your request. The registered business address is not automatically the returns warehouse. We provide packing and shipping instructions suitable for the product, including instructions for a battery-powered item where relevant.

Do not arrange paid return shipping on your own before contacting us. Ask us to provide the approved free arrangement so you do not incur an avoidable charge.

Faulty, damaged or incorrect products

Contact us promptly with your order details. Stop using an electrical item that appears unsafe. Keep the packaging for a shipping-damage review when possible.

For a confirmed fault, shipping damage or seller error, we arrange an appropriate repair where suitable, replacement, exchange, return or refund without charging you for the resolution. The 30-day policy does not replace any longer rights that apply under consumer law.

Exchanges

Tell us the replacement model you would like. Availability and any price difference are confirmed before we proceed. Approved exchanges within the 30-day policy have no return-postage or replacement-delivery charge. If a suitable replacement is unavailable, we can arrange a refund instead.

Refund review and payment

We review the returned item or claim and process an approved refund promptly. Refunds are issued to the original payment method, and we send confirmation when the refund is processed. The time for the credit to appear depends on your bank or payment provider.

An approved return refunds the item price paid. Original delivery charges are refunded where required by applicable law and for confirmed seller-error returns. Any required standard-delivery refund is not withheld merely because a promotional price was used.

Cancellation before dispatch

Contact us as soon as possible if you want to cancel. If the order has not progressed too far into fulfillment, we cancel it and refund the amount paid without a cancellation fee. Once dispatched, we provide the appropriate return or delivery instructions.

Missing or delayed deliveries

If an unshipped order cannot meet the shipment timing represented at purchase, we offer a revised date and the choice to accept the delay or cancel for a prompt refund. We investigate confirmed lost or failed deliveries and arrange an appropriate replacement, reshipment or refund.

Where EU consumer rights apply

For purchases covered by EU distance-selling rules, you may withdraw within 14 days of delivery without giving a reason. A clear statement sent to service@lvkjuqrw.com is sufficient; return authorization does not determine the validity of that withdrawal. We honor the applicable return and refund deadlines and required standard-delivery refunds. Our 30-day free return and exchange policy is additional to these rights.

Where EU legal-guarantee rules apply, the minimum two-year legal guarantee for goods is separate from our voluntary return window. Contact us about a product fault even if the 30-day period has ended.

Your consumer rights

This voluntary 30-day policy is additional to any mandatory cancellation, refund, warranty or other consumer rights that apply to your purchase. Nothing on this page excludes or restricts rights that cannot lawfully be limited.

Questions about a return or refund? Contact service@lvkjuqrw.com or +86 138 2322 3027.